CONTACT US

Have any questions or concerns? 

We are always ready to help!

 

Call us at:

610-716-3604

or send an email to:

aloha@vermilli.com

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SHIPPING

Please allow 1 week for all order processing

 

Shipping Rates via USPS/FedEx

 

United States Flat Rate:  $8.00

5-7 day shipping time

United States Express Flat Rate:  $18.00

order processing will be 1-2 days (instead of 1 week)

3 day shipping time

 

Canada Flat Rate:  $40.00

3-4 weeks shipping time

 

All Other International Flat Rate:  $40.00

4-5 weeks shipping time

*Please note that there are still shipping delays due to covid-19 and shortage of containers.  Some international orders can take up to 10 weeks to arrive.

If you need your purchase sooner, please contact us via email or text below and we will do our best to get it to you immediately!

FAQ

How do I return an item?

 

Please contact us within 14 days of receiving your order

 to initiate the return process:

 

aloha@vermilli.com

 

What is your exchanges/return policy?

Tags must still be attached.  

Clothing must be in original, unworn and unwashed condition.

REGULAR PRICED ITEMS PURCHASED ONLINE

are eligible for a refund.  

We will subtract a 6% restocking fee to help us cover the credit card fees.

REGULAR PRICED ITEMS PURCHASED IN PERSON OR AT A HAWAII MARKET EVENT 

are eligible for exchange or store credit only. 

These items are not eligible for a refund.

SALE ITEMS 

(BOTH ONLINE AND IN PERSON PURCHASES)

are eligible for exchange or store credit only.

These items are not eligible for a refund.

Call us at:

610-716-3604

or send an email to:

aloha@vermilli.com

IMPORTANT!

***Please contact us first before sending exchanges and returns***

Otherwise we will not know to look for it in the mail.

How do I track my order?

 

Orders take about 1 week for processing.  When your order ships, you will be provided with a tracking number

via email.  

 

How can I contact your couriers?

 

Please call us at:

610-716-3604

or send us an email to:

aloha@vermilli.com

 

What are your delivery options?

 

We use both USPS and FedEx.

If the customer has a specific preference, the customer will be responsible for any additional shipping costs incurred.

Do you provide International delivery?

 

Yes, we do.  International delivery usually takes 1 week processing and 3-5 weeks shipment time.  Due to covid and container availability, this timeline could be extented.  Please track your purchase via the tracking number provided via email.