EXCHANGES AND RETURNS

IMPORTANT!

Please contact us within 14 days of receiving your order to initiate the return/exchange process.

Tags must still be attached.  

Clothing must be in original, unworn and unwashed condition.

REGULAR PRICED ITEMS PURCHASED ONLINE

are eligible for a refund.  

We will subtract a 6% restocking fee to help us cover the credit card fees.

REGULAR PRICED ITEMS PURCHASED IN PERSON OR AT A HAWAII MARKET EVENT 

are eligible for exchange or store credit only. 

These items are not eligible for a refund.

SALE ITEMS

(BOTH ONLINE AND IN PERSON PURCHASES)

are eligible for exchange or store credit only.

These items are not eligible for a refund.

Call us at:

610-716-3604

or send an email to:

aloha@vermilli.com

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FAQ

How do I return an item?

 

Please contact us within 14 days of receiving your order

 to initiate the return process:

 

aloha@vermilli.com

 

What is your exchanges/return policy?

Tags must still be attached.  

Clothing must be in original, unworn and unwashed condition.

REGULAR PRICED ITEMS PURCHASED ONLINE

are eligible for a refund.  

We will subtract a 6% restocking fee to help us cover the credit card fees.

REGULAR PRICED ITEMS PURCHASED IN PERSON OR AT A HAWAII MARKET EVENT 

are eligible for exchange or store credit only. 

These items are not eligible for a refund.

SALE ITEMS

(BOTH ONLINE AND IN PERSON PURCHASES)

are eligible for exchange or store credit only.

These items are not eligible for a refund.

Call us at:

610-716-3604

or send an email to:

aloha@vermilli.com

IMPORTANT!

***Please contact us first before sending exchanges and returns***

Otherwise we will not know to look for it in the mail.

How do I track my order?

 

Orders take about 1 week for processing.  When your order ships, you will be provided with a tracking number

via email.  

 

How can I contact your couriers?

 

Please call us at:

610-716-3604

or send us an email to:

aloha@vermilli.com

 

What are your delivery options?

 

We use both USPS and FedEx.

If the customer has a specific preference, the customer will be responsible for any additional shipping costs incurred.

Do you provide International delivery?

 

Yes, we do.  International delivery usually takes 1 week processing and 3-5 weeks shipment time.  Due to covid and container availability, this timeline could be extented.  Please track your purchase via the tracking number provided via email.