Refund policy

General Return Requirements

• Contact us within 14 days of receiving your order to initiate a return or exchange.

• All items must be unworn, unwashed, and in original condition with tags attached.

• Items that do not meet these conditions will not be accepted.

 

Online Purchases – Full Priced Items

• Eligible for a refund, exchange, or store credit.

• A 6% restocking fee will be deducted from refunds to help cover credit card fees.

• Shipping costs are the responsibility of the customer.

 

In-Person Purchases – Full Priced Items

• Includes events, pop-ups, and Hawai‘i market purchases

• Eligible for exchange or store credit only.

• Refunds are not available for in-person purchases.

 

Sale & Discounted Items

• Applies to both online and in-person purchases

• Eligible for exchange or store credit only.

• Refunds are not available on sale or discounted items.

 

BOGO Promotions

• Buy-One-Get-One deals, both online and in person

• Final Sale – no returns, exchanges, or store credit. No exceptions.